Diagnostics and support

First identify what is unavailable: the module, the connection, or data in the selected tool.

• Missing module or tool: check the license and packages.
• Missing adapter or connection: see connection troubleshooting.
• Connected but no data: check the working mode, traffic source, and Tracer filter.
• MCP client cannot connect: see client troubleshooting.

Technical log

Logging is enabled during beta testing with a minimum level of Information. The enable and level controls are unavailable. Under Log file, copy the path or open the log. The Logging monitor table displays recent events with time, level, source and message.

Use the main window's Report button to report an issue. Include reproduction steps, version, module and connection parameters. Prepare a trace file and technical log when needed. The application log and protocol trace are separate files.